Term and Conditions

Last Updated: [Insert Date]

Welcome to Proline Store! These Terms and Conditions govern your use of our website poolconsumables.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 License to Use

Proline Store grants you a limited, non-exclusive license to access and use our website for personal, non-commercial shopping purposes.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product designs, and software, is the property of Proline Store or its suppliers and protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

1.3 User Responsibilities

• Provide accurate account information
• Maintain confidentiality of your account credentials
• Not use the site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems

2. Products and Services

2.1 Product Descriptions

We specialize in commercial-grade pool equipment and accessories including:

• Chemical Feeders
• Pool Equipment
• Filter Cartridges
• Filters
• Ladders, Decks & Fence
• Liners
• Pool Accessories & Parts
• Pool Cleaners
• Pool Heaters
• Pool Hoses
• Pool Tools
• Pools
• Pumps

We strive for accuracy in product descriptions but cannot guarantee all descriptions are error-free.

2.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are designed for professional and residential pool maintenance. Customers must use products according to manufacturer instructions and safety guidelines.

3. Orders and Payments

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We reserve the right to refuse any order.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered, we will contact you before processing your order.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have legal rights to use your payment method.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

4.2 Delivery Areas

We ship worldwide except certain remote areas in Asia and other select regions. Customers in unserviceable areas will be notified before order processing.

4.3 Customs and Import Fees

International customers are responsible for all customs duties, taxes, and import fees. These are not included in our prices or shipping costs.

4.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused items in original packaging with proof of purchase.

5.2 Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on:

• Chemical Feeders (used with pool chemicals)
• Filter Cartridges (hygiene reasons)
• Liners (once unrolled/installed)

5.3 Return Process

1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return
2. Receive Return Merchandise Authorization (RMA) number and instructions
3. Securely pack items in original packaging with all accessories
4. Ship to our Miami facility at your expense

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5.5 Exchanges

For exchanges of equal value, follow the return process and specify your replacement item. For exchanges of different value, contact us first for authorization.

6. Warranties and Liability

6.1 Product Warranties

Products may come with manufacturer warranties. Please check product documentation for details.

6.2 Limitation of Liability

Proline Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website. Our total liability shall not exceed the purchase price of the product in question.

6.3 Proper Use

Customers are responsible for proper installation, use, and maintenance of all pool equipment according to manufacturer guidelines and local regulations.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified Terms.

10. Contact Information

For questions about these Terms or our products:

Proline Store
2591 Tyler Avenue
Miami, US 33176
Email: [email protected]

Thank you for choosing Proline Store for your professional pool solutions!