FAQ

We specialize in premium pool equipment and accessories, including chemical feeders, filters, pool cleaners, heaters, hoses, tools, liners, and more. Our comprehensive selection ensures you can find everything needed to maintain a sparkling clean pool.

Our headquarters are located at 2591 Tyler Avenue, Miami, US 33176. We serve customers worldwide with our fast and reliable delivery network.

Our website is organized by product categories to help you find exactly what you need. If you’re unsure, you can email our customer service team at [email protected] for personalized recommendations based on your pool size and maintenance requirements.

Most of our products are designed to work with standard residential pools. For specialty pools or commercial installations, please check product specifications or contact our team for compatibility verification.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.

We offer two convenient shipping options:
1. Standard Shipping via DHL or FedEx (10-15 days after dispatch, $12.95 flat rate)
2. Free Shipping via EMS (15-25 days after dispatch, free for orders over $50)

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

We proudly serve pool owners across North America, Europe, Australia, and many other regions. While we ship worldwide, some Asian countries and remote locations may have delivery restrictions. Our checkout system will automatically notify you if we cannot deliver to your area.

Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package every step of the way until it arrives at your doorstep.

We offer a straightforward 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate the process.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.

Yes! We’re happy to help with any questions about installation, maintenance, or troubleshooting for products purchased from our store. Contact our support team for assistance.